Carol the Coach: You Make a Difference in All that You Do

It can be difficult to stay motivated if you work in a job where there is very little job satisfaction. No matter what type of job you have, you have the capability to make a difference at work--among your coworkers and with the public.

Like many people, you may feel a genuine lack of control within your work environment. Luckily, there are always ways to enjoy some aspect of your job when you focus on you and your capabilities.

There are five basic guidelines that will improve your relationships at work, with your coworkers, supervisors, and the customer. Do a self-assessment and decide which areas need some improvement.

  • Role model being a positive influence: Greet your customers and coworkers with a smile. Check in with them frequently. Use an honest and sincere tone and ask them how they are doing. Work on connecting with each and every person you meet. If you do, you will be making a difference in every relationship that you encounter.
  • Acknowledge and validate a person's perception of the problem: If you meet with an angry, unhappy customer or staff member, acknowledge their frustration. When you tell them that you recognize their issue, it will diffuse their anger and validate their experience. You can be the start of what I call “a repair attempt" for the company. A healthy employee always looks for opportunities to represent the company in a positive light.
  • Bring gratitude with you, no matter where you go: It is easy to become stressed at work. Employers are expecting more for less. Economic rewards are harder to come by, and there are fewer perks in the workplace. Despite the daily grind of the work environment, there are always ways to focus on the positives at work. When you identify the positives it helps balance the negatives. It makes work more enjoyable and keeps you de-stressed.
  • Take pride in all you do: The reality is that most everyone has had a job that they didn't like. It's your responsibility to shift your thinking from what you don't like to include the positive aspects of the work you do. This attitude promotes a healthier appreciation of your work which affects your job performance as well as your mental health.
  • Know that you are an important part of the team: Regardless of what you do, whether it's collecting trash, being the CEO of your company, working in the front office, or connecting people to the Purchasing Department, you have the capacity to be the bright star in someone else's dark day. Whether it is a co-worker or a customer; make it a point to tell others that you appreciate them. Send them a smile or a compliment--it can go a long way. You are always part of a team and your actions are an integral part of the system.
  • Always maintain integrity at work: The best way to do this is to do your personal best AND go that extra mile. When you ask to help someone or check in about their concerns or you stay late to finish something or call that client to check on their satisfaction, you convey that you care. As Tom Peters said, "When you care, you win."

You truly can leave a lasting impression by allowing others to be the benefactor of your kind intentions. Don't underestimate your power to influence others and to make a positive impact. You really do make a difference when you do your personal best!

Carol Juergensen Sheets LCSW PCC is a psychotherapist and personal life coach. She does motivational speaking and empowerment trainings locally and nationally. To find out more about her services--contact her at or call her at 317 218-3479. You can watch Carol the Coach segments on WTHR’s Channel 13 Wednesdays @ 12:50PM.